Talk:TaskUs

home page

in the reference section why taskus home page is linked? Ajitnair2020 (talk) 18:19, 9 November 2023 (UTC)

Updates and Expanded Content

Hello! I am employed by TaskUs and hope to work with the community to update and expand this Wikipedia entry. The company's work has grown significantly; not much of it is reflected in the article. My suggested edits are substantial: introducing additional sections to organize the existing content as well as adding new information. I am posting a suggested version of the entire article below. The highlighted text is what is currently included in the article; unhighlighted text is new content being introduced.

TaskUs suggested rewrite

TaskUs is an outsourcing company that handles content moderation, customer experience,artificial intelligence, operations and risk & response services for companies around the world, including Facebook and DoorDash.

History

TaskUs was founded by Bryce Maddock and Jaspar Weir, best friends since high school, in 2008 in Santa Monica, California. The two had co-founded other companies before starting TaskUs.

The company was originally conceived as a task-based virtual assistant platform for start-ups, based in the Philippines. Conversation with potential clients indicated a need for more comprehensive support and TaskUs modified their model accordingly. Early funding included $15 million from Navegar, a private equity fund in the Philippines, and a $14 million loan from Bridge Bank. The Blackstone Group invested $250 million in 2018.

The company had its initial public offering in June 2021; it is traded on NASDAQ as Nasdaq: TASK. Approximately 30% of the company's revenue is from providing content moderation for Facebook, and about 12% is from DoorDash. TaskUs was originally structured as a limited liability company. This meant that it distributed phantom stock to employees before its 2021 IPO.

In 2022, a class-action lawsuit was brought against TaskUs for a data breach they did not bring to the attention of customers. That same year, the company was also accused of improper revenue disclosure and lack of clarity regarding its work with Facebook. Several components of the claim were dismissed by a New York federal judge. TaskUs moved to dismiss this claim against them in February 2023.

Operations

The company moved its headquarters to San Antonio, Texas in 2017, then to New Braunfels, Texas in 2018. Its revenue for the first quarter of 2024 was $227.5 million. The company employs a total of 47,000 employees in 13 locations; the company's principal operations are in the Philippines.

Customers include Coinbase (beginning in 2017), Netflix, Zoom (beginning in 2020), Whisper, Tinder, AutoDesk, and Uber (beginning in 2013). TaskUs's model has the company assuming full function for their clients, like customer service, content moderation, photo editing, and more. Close to half of TaskUs staff are embedded as part of client customer service teams.

TaskUs uses the Net Promoter Score (NPS) to gauge and maintain company culture, including office environments designed by employees. Employee satisfaction surveys are circulated four times a year. The company’s offices around the world use “themed offices,” open floor plans, and fitness centers to attract and maintain employees. In 2015, TaskUs Philippines began offering academic scholarships for children of employees, the TaskUs Scholars program.

Developments

In April 2022, TaskUs made its first acquisition after going public by buying heloo, the Croatia-based digital customer service provider. In 2023, TaskUs introduced an AI platform, TaskGPT. TaskUs is a financial supporter of the first fixed-price virtual power purchase contract. In early 2024, the company introduced AssistAI for customer service.

Recognition

Maddock and Weir were named on Inc Magazine's '30 under 30' list. In 2017, Entrepreneur Magazine listed TaskUs as #3 on their Entrepreneur 360 list. In 2019, Maddock and Weir were named Entrepreneurs of the Year by Ernst & Young. In 2022, TaskUs was named North America Company of the Year by Frost & Sullivan.

References

Would appreciate the community's help in implementing these improvements to this article. RK at TaskUs (talk) 12:23, 25 June 2024 (UTC)

Not done for now: it's not clear what changes you want to be made. Please mention the specific changes in a "change X to Y" format. Can you particularly please highlight what you want removed from the article? Likeanechointheforest (talk) 22:43, 1 September 2024 (UTC)

Hi Likeanechointheforest, as per your request, I am listing the requested changes to this article below:

Please add an "Operations section" and move the following content into that section:

• The company moved its headquarters to San Antonio, Texas in 2017, then to New Braunfels, Texas in 2018 Its revenue for the first quarter of 2024 was $227.5 million.

Please add the following new content to the Operations section:

• The company employs a total of 47,000 employees in 13 locations; the company's principal operations are in the Philippines.
• TaskUs's model has the company assuming full function for their clients, like customer service, content moderation, photo editing, and more. Close to half of TaskUs staff are embedded as part of client customer service teams.
• TaskUs uses the Net Promoter Score (NPS) to gauge and maintain company culture, including office environments designed by employees. Employee satisfaction surveys are circulated four times a year. The company’s offices around the world use “themed offices,” open floor plans, and fitness centers to attract and maintain employees. In 2015, TaskUs Philippines began offering academic scholarships for children of employees, the TaskUs Scholars program.

Please add a "Developments" section with the following content:

• In April 2022, TaskUs made its first acquisition after going public by buying heloo, the Croatia-based digital customer service provider.
• In 2023, TaskUs introduced an AI platform, TaskGPT.
• TaskUs is a financial supporter of the first fixed-price virtual power purchase contract. In early 2024, the company introduced AssistAI for customer service.

Please add a "Recognition" section with the following content:

• Maddock and Weir were named on Inc Magazine's '30 under 30' list.
• In 2017, Entrepreneur Magazine listed TaskUs as #3 on their Entrepreneur 360 list.
• In 2019, Maddock and Weir were named Entrepreneurs of the Year by Ernst & Young.
• In 2022, TaskUs was named North America Company of the Year by Frost & Sullivan.

References

Thank you! RK at TaskUs (talk) 17:49, 12 September 2024 (UTC)

Done Added what I could! Some of the requested additions feel promotional, so I did not do those. Likeanechointheforest (talk) 18:40, 21 September 2024 (UTC)

Thank you for your help. I appreciate your review and implementation. All the best, RK at TaskUs (talk) 15:03, 30 September 2024 (UTC)

Extra Clarification

Hi!

For the following paragraph: "In 2022, a class-action lawsuit was brought against Task Us for a data breach they did not bring to the attention of customers. That same year, the company was also accused of improper revenue disclosure and lack of clarity regarding its work with Facebook. Several components of the claim were dismissed by a New York federal judge. Task Us moved to dismiss this claim against them in February 2023."

I think it would be important to also mention the following also:

- TaskUs manipulated it's own ratings on Glassdoor in 2021, many of these reviews still affect the ratings today as they were not removed. Based on the daily average reviews per day given for the pre, during and after spike period on page 36, points 103 & 104, I can conclude on the following data:

1) Pre-spike period

Nov 6, 2019 to Nov 5, 2020 = 366 days

366*1.96 reviews daily (on average) = 717.36 reviews for the year previous to the manipulation

2) Spike period (Proven to be highly manipulated)

Nov 6, 2020 to June 10, 2021 = 217 days

217*15.58 reviews daily (on avearge) = 3380.86 reviews for summed up for the affected 217 days.

3) Post-spike period

June 11, 2021 to April 5, 2026 = 1760 days

1760 × 1.96 = 3449.6

4) Total reviews

717.36+3380.86+3449.6=7547.82

5) Spike percentage of the total review sum from the last 6 years including everything:

3380.86/7547.82=0.4479= 44%

We can read in the class action lawsuit: "[reffering to the glassdoor rating] Which currently stands at 4.7 stars" as of 2026 early April, this rating is 4.1 which further provides proof behind the calculations.

Source: TaskUs v Lozada Class Action (Page 6. Pages 8 point 7. Page 30 point 84.) Glassdoor ratings

I would like to mention that while the mentioned pages and exhibits are my maint points for the arguement, the glassdoor reviews are mentioned many other times in the document. My calculations may be off slightly due to the exact month's days, however 40-45% is the rough ballpark of the exact figure, which is huge as at least a third and up to almost half of the data is manipulated. ArcticWright (talk) 19:52, 5 April 2026 (UTC)

Hello, it's not clear exactly what changes you would like. Can you please request changes in a "Change X to Y" format? Likeanechointheforest (talk) 19:58, 5 April 2026 (UTC)

Sure,

Change ""In 2022, a class-action lawsuit was brought against Task Us for a data breach they did not bring to the attention of customers. That same year, the company was also accused of improper revenue disclosure and lack of clarity regarding its work with Facebook. Several components of the claim were dismissed by a New York federal judge. Task Us moved to dismiss this claim against them in February 2023.""

To something along the lines of:

In 2021, a class-action lawsuit, Lozada v. TaskUs, Inc., was filed against TaskUs alleging that the company engaged in misleading practices, including artificially inflating employee reviews on Glassdoor ahead of its IPO. The complaint argued that this created a false impression of employee satisfaction and company performance for investors. In 2025, the case was resolved through a settlement in which TaskUs agreed to pay $17.5 million as compensation towards affected investors.

Later in 2022, another class-action lawsuit was brought against Task Us for a data breach they did not bring to the attention of customers. That same year, the company was also accused of improper revenue disclosure and lack of clarity regarding its work with Facebook. Several components of the claim were dismissed by a New York federal judge. Task Us moved to dismiss this claim against them in February 2023." ArcticWright (talk) 20:05, 5 April 2026 (UTC)

After some revision, perhaps a better aproach would be to

Change

In 2022, a class-action lawsuit was brought against Task Us for a data breach they did not bring to the attention of customers. That same year, the company was also accused of improper revenue disclosure and lack of clarity regarding its work with Facebook. Several components of the claim were dismissed by a New York federal judge. Task Us moved to dismiss this claim against them in February 2023.

To:

In 2022, a class-action lawsuit was brought against Task Us for a data breach they did not bring to the attention of customers. That same year, the company was also accused of improper revenue disclosure and lack of clarity regarding its work with Facebook. Several components of the claim were dismissed by a New York federal judge. Task Us moved to dismiss this claim against them in February 2023.

Later in 2022, another class-action lawsuit, Lozada v. TaskUs, Inc. was filed against TaskUs proving that the company engaged in misleading practices such as artificially inflating employee reviews on Glassdoor by implementing policies requiring employees who were in training to submit reviews on Glassdoor. The complaint argued that this created a false impression of employee satisfaction and company performance for investors and artifically increased it's stock price which, by September 2021 closed at more than $72.00/share, a 313% increase from it's IPO price of $23.00/share, after the aforementioned internal policies were abolished share price returned to the former $25.00-$30.00/share. In December of 2025, the case was resolved through a settlement in which TaskUs agreed to pay $17.5 million as compensation towards affected investors.

I hope this is better and acceptable to be put into the original article. ArcticWright (talk) 13:01, 7 April 2026 (UTC)

What is your connection to TaskUs and/or the lawsuit? tedder (talk) 16:26, 7 April 2026 (UTC)

If you are suspecting I am a former employee and/or investor who lost out you would be partially correct. I used to work for their branch in Greece, I do not want to hide this as my goal is to contribute to wikipedia not be childish online at my old company. To achieve this I would like your help in staying impartial and writing an unbiased article as I see you are a very experienced user and contributor to the community!

If you allow, I would like to explain the motivations and intentions as to why I chose to make suggestions

1. I want to join the wikipedia community as a whole, and I figured a good place to start would be something I know a lot about. I naturally read and learned a lot about my former company its history as whole, admittedly not all of this was from an objective point of view, however.
2. I think you suspect that I want to especially highlight the negative parts of the company, I think that the lawsuits mention extend the article well and in a positive manner, that is to say they highlight important parts of the company's history, even though they are negative.

If you believe that my suggestion partially, or as a whole is not impartial, or there is a conflict of interest I am happy to make suggestions to meet wikipedia rules, regulations or other standards I may or may not be aware of, or remove it as a whole and leave it to more experienced and impartial users. ArcticWright (talk) 19:15, 7 April 2026 (UTC)