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Company type | Private |
|---|---|
| Founded | 2022 [1] |
| Founder |
|
| Headquarters | |
| Services | Patient Navigators, Patient Advocacy |
Number of employees | 902 (2026)[3] |
| Website | solace |
Solace Health is a healthtech platform that matches patients with healthcare advocates who help them navigate the U.S. healthcare system.[1] Services include help with understanding medical bills and treatment plans, as well as finding physicians and scheduling appointments.[2][4] Established in 2022, the privately held company is based in Redwood City, California[1] and achieved a $1 billion valuation in 2026.[2]
History
editJeremy Gurewitz and Sara Sargent co-founded Solace Health in 2022[2] after Gurewitz watched his mother struggle to navigate the healthcare system while she battled pancreatic cancer.[1] His mother had difficulty even though she was an experienced physician with an understanding of the medical system[1][2][5] and relied on her son to be her advocate.[6]
Patients initially paid for Solace services out of pocket.[1] This changed in 2024 when Medicare started covering patient advocacy services for chronic and complicated health conditions.[1][2] When Medicare reimburses advocates, Solace receives a share in exchange for use of its platform.[2]
By February 2026, 95% of Solace patients were covered by insurance.[7] In April 2026, the company announced additional insurance coverage from major health plans, including United Healthcare and Anthem Blue Cross Blue Shield.[5] In 2026, the company also partnered with Disabled American Veterans (DAV)[8] and the American Legion[9] to help U.S. military veterans navigate healthcare.
Services
editSolace specializes in doing the work for patients, rather than simply providing advice on what patients should do.[10] In early 2026, Solace had more than 2,000 participating advocates[2] providing services to more than 20,000 patients each month.[5] Advocates include registered nurses,[11] physicians' assistants, pharmacists, social workers, and health administrators.[12] They undergo a rigorous screening process to ensure their medical qualifications[13] and have 16 years of experience on average.[11]
Solace assigns advocates to patients who communicate with patients one-on-one via e-mail, text, phone call, and video chat.[4][6] Healthcare providers can also refer patients to the service.[14] In addition to helping with appointments, paperwork, insurance coverage and appeals, and care coordination,[14] advocates can also go to appointments with patients, either virtually or in person.[1][10] They organize medical documents, keep family members informed, and preside over care transitions and research participation.[7] Solace advocates do not prescribe medications or diagnose medical conditions.[7]
Platform and Technology
editSolace matches advocates with patients using a proprietary matching algorithm.[15] The HIPAA-compliant[6] digital platform facilitates real-time embedded interaction between the advocate and the patient.[10][15] Solace's own electronic health records system pulls together a patient's health history.[2][14] It also handles Medicare billing.[2] In addition, Solace provides a clinical community for its advocates to share resources.[15]
Fundraising and Growth
editSolace raised a $14 million Series A in August 2024,[12] led by Alexa von Tobel and Inspired Capital.[16][14] In April 2025, Solace announced a $60 million Series B,[17] which was twice the amount they intended to raise, led by Menlo Ventures.[1] The Wall Street Journal reported that investor interest increased once Solace was covered by Medicare.[1] In February 2026, Solace announced a $130 million Series C led by IVP,[2][18] bringing the total company funding to $211 million[2][10] and the valuation to more than $1 billion.[2]
References
edit- 1 2 3 4 5 6 7 8 9 10 Gormley, Brian (3 April 2025). "Medicare Coverage Fuels Solace's $60 Million Series B". Wall Street Journal. Retrieved 8 May 2026.
- 1 2 3 4 5 6 7 8 9 10 11 12 13 14 Torrence, Rebecca (10 February 2026). "VCs Give Solace Health $1 Billion Valuation for Patient Advocacy Tech". Bloomberg. Retrieved 8 May 2026.
- ↑ "Solace Health - Company Profile". Tracxn. Retrieved 27 May 2026.
- 1 2 Hagan, Jessica (10 February 2026). "Solace Health raises $130M bringing it to unicorn status". MobiHealthNews. Retrieved 20 May 2026.
- 1 2 3 Gliadkovskaya, Anastassia (27 April 2026). "Payers Solace Health expands care navigation services to commercially insured patients". Fierce Healthcare. Retrieved 20 May 2026.
- 1 2 3 Chad, Van Alstin (10 February 2026). "California-based patient care coordination company hits $1B valuation with $130M in new funding". HealthExec. Retrieved 20 May 2026.
- 1 2 3 Beavins, Emma (10 February 2026). "Solace Health raises $130M series C for advocacy platform". FierceHealthcare. Retrieved 20 May 2026.
- ↑ "DAV announces new partnership with Solace Health supporting veterans' care" (Press release). Erlanger, Ky.: DAV. 18 February 2026. Retrieved 5 June 2026.
- ↑ "Solace Health, American Legion announce partnership to help veterans navigate healthcare system" (Press release). American Legion. 2 June 2026. Retrieved 5 June 2026.
- 1 2 3 4 Adams, Katie (10 February 2026). "Solace Health Reaches Unicorn Status by Taking the 'Homework' Out of Care Navigation". MedCityNews. Retrieved 20 May 2026.
- 1 2 "Solace Expands Insurance Coverage for Healthcare Advocacy" (Press release). San Francisco: Businesswire. The Colab. 21 April 2026. Retrieved 26 May 2026.
- 1 2 Gormley, Brian (22 August 2024). "Solace Health, a Patient-Advocate Startup, Lands $14 Million". Wall Street Journal. Retrieved 26 May 2026.
- ↑ Pennic, Fred (23 August 2024). "Solace Raises $14M to Expand Healthcare Advocacy Platform". HIT Consultant. Retrieved 20 May 2026.
- 1 2 3 4 5 Hagan, Jessica (26 August 2024). "Solace scores $14M to expand healthcare navigation platform". MobiHealthNews. Retrieved 20 May 2026.
- 1 2 3 Chowdhry, Amit (22 August 2024). "Solace: Digital Health Platform Company Raises $14 Million (Series A)". Pulse 2.0. Retrieved 20 May 2026.
- ↑ "Solace Raises $14M to Empower Patients through Healthcare Advocates" (Press release). Redwood City: Businesswire. 22 Aug 2024. Retrieved 26 May 2026.
- 1 2 "Find Solace, Inc. Form D". SEC.gov. United States Securities and Exchange Commission. April 11, 2025.
- ↑ Turner, Brock (10 February 2026). "Solace Health raises $130M Series C". Axios. Retrieved 20 May 2026.