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Donorbox

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Donorbox is a technology company headquartered in San Francisco, California. Established in 2014, the company provides an online fundraising platform enabling individuals and nonprofit organizations to facilitate online donations. The platform is utilized by various types of organizations, including charities, religious institutions, schools, animal welfare groups, political campaigns, among others.

Donorbox
Screenshot
A screenshot of a 2018 fundraiser
Type of site
Crowdfunding
Available inEnglish
Headquarters
San Francisco, California
,
United States
FounderCharles Zhang
URLdonorbox.org
CommercialYes
Launched2014

Background

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Donorbox was established by Charles Zhang in 2014, initially launching as a free WordPress plug-in incorporating PayPal and Stripe functionality.[1][2][3] For data security, the platform uses 256bit SSL/TLS encryption and is PCI compliant.[4][2] By 2018, the company expanded its payment options, adding Apple Pay for nonprofit organizations.[citation needed]

Donorbox requires no start-up costs, monthly fees, or contractual agreements. It offers features designed to streamline the donation process, such as Ultraswift Pay, which provides swift payment processing via various services including Mercado Pago, Venmo, PayPal Checkout, Google Pay, and Apple Pay. This feature minimizes the need to enter personal details and can be integrated into emails and web pages via a customizable Donate Button.[5] Fees can be as high as 4% of donations. Other key features of Donorbox include a text-to-give option, allowing donations via text message, Repeat Donation, Peer-to-Peer and Crowdfunding capabilities, enabling supporters to create personalized campaign pages, encouraging donor engagement, and providing campaign insights. Donorbox also facilitates memberships, event management, and the automatic generation of tax-deductible receipts.[5]

Donorbox is used in 96 countries[5] and territories, with a user base that includes organizations such as Truthout,[6] MAP International,[7] Habitat for Humanity, Code for America,[8] and National Suicide Prevention Lifeline.[9]

Reception

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Donorbox was cited in the book Freedom of the Press as a simple solution to process and manage online donations.[10] In the book Fundraising for Dummies, the author, Beverly Browning recommended the platform for new organizations to easily receive donations.[11] The 42 Strategies website noted Donorbox's use of pre-filled custom amounts with descriptions, allowing donors to understand their contributions' impacts. [2] Double the Donation acknowledged the simplicity of the site's user interface.[12] Natalie De Vincenzi of Lykke commented on the no-cost nature of the service.[13] WPDean highlighted the platform's design as being responsive and adaptable for mobile use.[3] WP Villa also made reference to Donorbox in blog posts.[14]

In December 2018, Donorbox faced controversy when it temporarily suspended, then reinstated, the account of far-right activist Tommy Robinson.[15][16][17] In August 2019, the company updated its Terms of Service to prohibit promoting "unlawful violence" based on race, religion, and other characteristics.[18][19] This followed a brief period during which the company removed its anti-hate speech clause, which saw an increase in its use among extreme right-wing groups.[20]

Far-right activist James Goddard and several other figures, such as Jolene Bunting and Raheem Kassam, have used the platform.[21][22][23][24][25][26][27] Several users have been banned for violating the company's Terms of Service, including groups like the English Defence League and Der Dritte Weg, and individuals like Colin Robertson.[28][29][30]

See also

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References

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  1. ↑ Captain, Sean (May 9, 2017). "Activists Are Pushing Back Against Tech Platforms That Quietly Empower Hate Groups". Fast Company. Archived from the original on August 10, 2017. Retrieved September 13, 2019.
  2. 1 2 3 42 Strategies staff (July 21, 2017). "Best Ten Online Donation Gateways For Nonprofits". 42 Strategies. 42Strategies.com. Retrieved January 20, 2018.{{cite web}}: CS1 maint: numeric names: authors list (link)
  3. 1 2 WPDean (May 5, 2017). "8 Best Non Profit WordPress Donation Plugins". WPDean. WordPress. Archived from the original on January 21, 2018. Retrieved January 20, 2018.
  4. ↑ "How To Receive Donations Online". The Pioneer. August 19, 2020. Archived from the original on January 20, 2025.
  5. 1 2 3 Dawes-Chatha, Sandra (October 28, 2022). "The Top 5 Fundraising Platforms to Use". MUO. Archived from the original on August 13, 2023.
  6. ↑ "Truthout Case study - Donorbox Donation Software". Donorbox. Archived from the original on August 4, 2020. Retrieved September 15, 2019.
  7. ↑ International, M. A. P. "MAP 2019 Provide Life Changing Medicines". www.map.org. Archived from the original on August 20, 2019. Retrieved September 15, 2019.
  8. ↑ MENAFN. "Donorbox Exceeds $200M in Donation Processing". menafn.com. Retrieved September 15, 2019.
  9. ↑ "Support the National Suicide Prevention Lifeline". suicidepreventionlifeline.org. Archived from the original on September 16, 2019. Retrieved September 15, 2019.
  10. ↑ Karpan, Andrew, ed. (2019). Freedom of the Press. Green Haven. pp. 156–157. ISBN 9781534506190.
  11. ↑ Browning, Beverly (2022). Fundraising for Dummies. John Wiley & Sons. pp. 339–340. ISBN 9781119912767.
  12. ↑ Double the Donation staff. "The 15 Best Online Donation Tools For Nonprofits [Reviewed]". Double the Donation. doublethedonation.com. Retrieved January 20, 2018.
  13. ↑ De Vicenzi, Natalie (October 27, 2017). "18 Discounts and Free Services for Non-Profits You Probably Didn't Know About". Lykke. Lykke LLC. Archived from the original on January 21, 2018. Retrieved January 20, 2018.
  14. ↑ "7 Best Donation Plugins for WordPress 2019". WP Villa. February 19, 2019. Archived from the original on March 6, 2019. Retrieved February 19, 2019.
  15. ↑ 'Tommy Robinson Has Been Kicked Off A Crowdfunding Site For Raising Money For A Teenager Accused Of Assaulting A Syrian Refugee' in Buzzfeed December 1, 2018
  16. ↑ Cleary, Tom (November 28, 2018). "Bailey McLaren: Teen Arrested After Syrian Refugee 'Waterboarded' on Video". Heavy.com. Archived from the original on August 25, 2019. Retrieved September 12, 2019.
  17. ↑ Asher Mcshane (November 28, 2018). "'Syrian refugee' bullied in shocking video: Huge outpouring of support for Huddersfield schoolboy as well-wishers donate over £30,000 | London Evening Standard". Standard.co.uk. Archived from the original on December 9, 2018. Retrieved September 12, 2019.
  18. ↑ "Donorbox Donation Platform - Terms and Conditions for Nonprofits". Donorbox. Retrieved September 13, 2019.
  19. ↑ "Tommy Robinson Is Now Reliant On This US Crowdfunding Platform". Buzzfeed.com. April 6, 2019. Archived from the original on September 18, 2019. Retrieved September 12, 2019.
  20. ↑ "British 'yellow vest' leader wanted to 'ban Islam from the west'". The National. Archived from the original on November 19, 2022. Retrieved September 13, 2019.
  21. ↑ Walker, Peter (January 9, 2019). "Pro-Brexit activist said all Muslims should be removed from UK | Politics". The Guardian. Retrieved September 12, 2019.
  22. ↑ Dearden, Lizzie (January 8, 2019). "Facebook and PayPal delete 'yellow vest' organiser James Goddard's accounts after abuse of MPs outside parliament". The Independent. Archived from the original on July 30, 2019. Retrieved September 12, 2019.
  23. ↑ 'James Goddard: Yellow vest organiser arrested in London' in The Independent (UK newspaper), January 12, 2019
  24. ↑ "Donorbox". Donorbox. Archived from the original on April 15, 2019. Retrieved September 12, 2019.
  25. ↑ "#TeamRaheem | Raheem Kassam (Powered by Donorbox)". Donorbox.org. Archived from the original on June 9, 2019. Retrieved September 12, 2019.
  26. ↑ "Support Me". Mattforney.com. Retrieved September 12, 2019.
  27. ↑ "Donorbox". Donorbox. Archived from the original on April 15, 2019. Retrieved September 12, 2019.
  28. ↑ "EDL Donate page | English Defence League (Powered by Donorbox)". donorbox.org. Retrieved September 13, 2019.
  29. ↑ "CONFIRMED: @Donorbox has banned neo-Nazi group Der Dritte Weg from their payment platform". Trendsmap. Retrieved August 14, 2023.
  30. ↑ Captain, Sean (May 9, 2017). "Activists Are Pushing Back Against Tech Platforms That Quietly Empower Hate Groups". Fast Company. Archived from the original on August 10, 2017. Retrieved September 13, 2019.
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